Legal Information
Complete documentation for DigiVisionLabs. All policies comply with EU General Data Protection Regulation (GDPR) standards.
Privacy Policy
Effective: January 1, 2026
1. Data Controller
The data controller responsible for processing your personal data is DigiVisionLabs, located at Stockhausenstrasse 5, 22305 Hamburg, Germany. You may contact us at [email protected] or by phone at +49 179 34819027.
2. Data We Collect
We collect personal data you provide directly: name, email address, phone number, and project details submitted through our contact forms. We also collect standard server logs including IP addresses, browser type, and access timestamps for security and performance monitoring.
3. Purpose of Processing
Your data is processed for the sole purpose of responding to your inquiries, delivering requested services, maintaining operational performance records, and complying with legal obligations under German and EU law.
4. Legal Basis
Processing is based on Article 6(1)(b) GDPR — performance of a contract or pre-contractual measures — and Article 6(1)(f) GDPR — legitimate interest in improving our services and ensuring system security.
5. Data Retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for 24 months after the last communication.
6. Your Rights
Under GDPR, you have the right to access, rectify, erase, restrict processing, and port your personal data. You may also object to processing and lodge a complaint with the supervisory authority (Die Landesbeauftragte für den Datenschutz und die Informationsfreiheit Hamburg).
7. Contact
For any privacy-related inquiries, contact DigiVisionLabs at Stockhausenstrasse 5, 22305 Hamburg, Germany or email [email protected].
Terms of Service
Effective: January 1, 2026
1. Agreement to Terms
By engaging DigiVisionLabs for services, you agree to these Terms of Service. DigiVisionLabs, registered at Stockhausenstrasse 5, 22305 Hamburg, Germany, provides digital web platforms, software architecture consulting, and automation tools.
2. Scope of Services
Services include custom web platform engineering, software architecture consulting, workflow automation, legacy system modernization, interface design, performance optimization, cloud infrastructure, SEO, and security hardening. Each project scope is defined in a separate Statement of Work (SOW).
3. Payment Terms
Invoices are due within 14 days of issuance unless otherwise agreed in writing. Late payments incur a statutory interest rate of 5 percentage points above the ECB base rate. All prices are in EUR and exclude applicable VAT.
4. Intellectual Property
Upon full payment, all deliverables and associated intellectual property rights transfer to the client. DigiVisionLabs retains the right to display non-confidential project outcomes in portfolio materials unless explicitly restricted in writing.
5. Limitation of Liability
DigiVisionLabs shall not be liable for indirect, incidental, or consequential damages. Total liability is limited to the total project fee paid. This limitation does not apply to cases of gross negligence or willful misconduct.
6. Termination
Either party may terminate with 30 days written notice. In case of termination, the client pays for all work completed up to the termination date. Non-refundable third-party costs incurred are passed through at cost.
7. Governing Law
These terms are governed by the laws of the Federal Republic of Germany. Disputes shall be resolved in the courts of Hamburg, Germany.
Refund Policy
Effective: January 1, 2026
1. General Policy
DigiVisionLabs, located at Stockhausenstrasse 5, 22305 Hamburg, Germany, evaluates refund requests on a case-by-case basis. We are committed to delivering value and will work to resolve any concerns before issuing refunds.
2. Pre-Project Refunds
If a project has not yet commenced, you may request a full refund within 14 days of payment. Refund requests must be submitted in writing to [email protected].
3. In-Progress Projects
For projects already in progress, refunds are calculated based on completed milestones and work delivered. You will be invoiced for all work completed up to the date of termination. Any advance payments for undelivered work will be credited.
4. Completed Deliverables
Once a deliverable has been approved and delivered, it is considered non-refundable. Revisions and modifications within the original project scope are included in the agreed project fee.
5. Third-Party Costs
Non-refundable third-party costs (domain registrations, hosting fees, licensed software, API credits) incurred during the project are passed through at cost and are not eligible for refund.
6. Refund Processing
Approved refunds are processed within 14 business days via the original payment method. Refund confirmation is sent to the email address on file.
7. Dispute Resolution
If you are unsatisfied with a refund decision, you may escalate the matter in writing. DigiVisionLabs will review the case within 10 business days. Unresolved disputes are subject to the jurisdiction of the courts of Hamburg, Germany.
All policies apply to DigiVisionLabs, Stockhausenstrasse 5, 22305 Hamburg, Germany.
For questions, contact [email protected] or call +49 179 34819027.